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privacy policy


how we use your personal information


this notice explains why the practice collects information about you and how that information may be used.


the health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. hospital, gp surgery, walk-in clinic, etc.). these records help to provide you with the best possible healthcare.


nhs health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this gp practice holds about you may include the following information;


     details about you, such as your address, legal representative, emergency contact details

     any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.

     notes and reports about your health

     details about your treatment and care

     results of investigations such as laboratory tests, x-rays etc

     relevant information from other health professionals, relatives or those who care for you

in accordance with the nhs codes of practice for records management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.


to ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the nhs.

information may be used within the gp practice for clinical audit to monitor the quality of the service provided. Some of this information will be held centrally and used for statistical purposes.where we do this, we take strict measures to ensure that individual patients cannot be identified.

sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.


how do we maintain the confidentiality of your records?

we are committed to protecting your privacy and will only use information collected lawfully in accordance with:


the general data protection regulations/data protection act 2018

(gdpr/dpa 2018)

human rights act 1998

common law duty of confidentiality

records management code of practice for health and social care 2016.

the health and social care act 2012

nhs codes of confidentiality and Information security

information: to share or not to share review -

see website-nhs.uk/your-nhs-data-matters



every member of staff who works for the Practice or another nhs organisation has a legal obligation to keep information about you confidential.


we will only ever use or pass on information about you if others involved in your care have a genuine need for it. we will not disclose your information to any 3rd party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on for example child//adult protection and serious criminal activity.


who are our partner organisations?

we may also have to share your information, subject to strict agreements on how it will be used, with the following organisations or receive information from the following organisations:-

     nhs trusts / foundation trusts


     nhs commissioning support units

     independent contractors such as dentists, opticians, pharmacists

     private sector providers

     voluntary sector providers

     ambulance trusts

     clinical commissioning groups

     social care services

     nhs digital- health and social care Information centre (hscic)

     local authorities

     education services

     fire and rescue services

     police & judicial services

     voluntary sector  providers

     private sector providers

     other ‘data processors’ which you will be informed of

as part of a local initiative, participating GP practices are working more closely with stockport foundation trust.  this will involve clinical information being shared between your gp practice and stockport foundation trust community services.  patients would normally be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.  this will be done at the point of care and you have an option whether or not your information is accessed. if you change your mind at a later date then you should inform us


we may also use external companies to process personal information, such as for archiving purposes.  these companies are bound by contractual agreements to ensure information is kept confidential and secure


high lane medical centre is one of many organisations working in the health and care system to improve care for patients and the public

whenever you use a health or care service, such as attending accident & emergency or using community care services, important information about you is collected in a patient record for that service. collecting this information helps to ensure you get the best possible care and treatment

the information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care for instance to help with:


          improving the quality and standards of care provided

          research into the development of new treatments

          preventing illness and diseases

          monitoring safety

          planning services


this may only take place when there is a clear legal basis to use this information. all these uses help to provide better health and care for you, your family and future generations. confidential patient information about your health and care is only used like this where allowed by law.


most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.


you have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

to find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters.  on this web page you will:

     see what is meant by confidential patient information

     find examples of when confidential patient information is used for individual care and examples of when it is             used for purposes beyond individual care

     find out more about the benefits of sharing data

     understand more about who uses the data

     find out how your data is protected

     be able to access the system to view, set or change your opt-out setting

     find the contact telephone number if you want to know any more or to set/change your opt-out by phone  

     see the situations where the opt-out will not apply


you can also find out more about how patient information is used at:

     https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and

     https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is       used, the safeguards and how decisions are made)


you can change your mind about your choice at any time.


data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.


health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.


access to personal information


you have a right under the gdpr/dpa 2018 act to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate.  In order to request this, you need to do the following:


your request must be made in writing, - for information from the hospital you should write direct to them

there may be a charge to have any copies of the information held about you

we are required to respond to you within 28 days

you will need to give adequate information (for example full name, address, date of birth, nhs number  and details of your request) so that your identity can be verified and your records located

objections / complaints

should you have any concerns about how your information is managed at the surgery, please contact the practice manager.  if you are still unhappy following a review by the gp practice, you can then complain to the information commissioners office (ico) via their website (www.ico.org.uk).


change of details 


it is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended.  You have a responsibility to inform us of any changes so our records are accurate and up to date for you.



the gdpr/dpa 2018 requires organisations to register a notification with the information commissioner to describe the purposes for which they process personal and sensitive information.  


this information is publicly available on the information commissioners Office website www.ico.org.uk


the practice is registered with the information commissioners ofice (ico).



who is the data controller?


the data controller, responsible for keeping your information secure and confidential is;

dr rcl mathewson.

emergency care

you are entitled to phone 999 if you have a life threatening incident otherwise you should phone the medical centre otherwise you should phone 111 NHS helpline and they will advise you how to manage your problem

urgent care

if your problem is of a less serious nature you can phone 111 for advise or the medical centre both of whom will be able to advise you how you can be helped - that might include making an appointment in the medical centre rather than going to A&E

accountable gp

all patients now need to have a named GP - by default anyone who does not already have a named GP are allocated to Dr Mathewson - if you wish you can cange your allocated GP at any time to any doctor who regulary works in the medical centre by asking at reception or contacting the practice manager paula davies


if you require a chaparone during a consultation or an examination with either a doctor or a nurse you may bring a freind or a relative with you - if you would like an extra member of our staff to be present please ask - if we cannot provide someone straight away we will arrange a further appointment with you at a mutually convenient time

childrens access

if your child is ill and under 5 years of age we have a policy of seeing your child the same day - please phone as early in the day as possible if you think you might want to use this service - please use this service responsibly

a new virtual pateint particpation group is being formed on facebook to read about and to participate if youwould like to please click on the following link high lane medical centre

travel clinic

we have a practice based travel clinic which caters for many immunisation needs including diphtheria, tetanus, polio, hepatitis a, hepatitis b, typhoid and malaria prophylaxis - if you require yellow fever, rabies, japanese encephalitis, or pneumococcal b "total travel" private travel clinic whom operate from the same building will be able to assist you

NHS england have decided that by default your gp record will be available to any healt care provider you may be in contact with - you can opt out ot the information sharing but you need to sign an opt out form once signed you need to return it to the medical centre either in person or by e-mail to pills@hlmc.co.uk  so that we can record you wishes and prevent the sharing of your health information

gp earnings


all gp practices are required to declare the mean earnings for gps working to deliver nhs services to patients at each practice.

the average pay for gps working In high lane medical centre in the last financial year was £68022 before tax and national insurance. this is for 1 full time gp, 3 part time gps and 0 locum gps who worked in the practice for more than six months.

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